Return and Refund policy

You can request to return purchased product within 10 days from the date of delivery.
To apply for the refund and return, the purchased product should meet the below-mentioned conditions:

Category	Conditions
Correct Product	The product/ brand/ article number/ bar code should match. Do not detach and damage the MRP tag.
Complete Product	If the purchased product includes an add-on or comes in a combo while returning all the products should be present.
Unused Product	The purchased product will only be eligible for a return if it is unused, unwashed, unsoiled, and without any fragrance.
Undamaged Product	Only the undamaged product without holes and tears will be eligible for return.
MRP tag	Tags should be attached with the product and undamaged.

3. Any used promotional voucher (Gift Voucher & Discounted or any other offer voucher) will not be refunded.

4. Only after receiving the product and quality check, the refund will be initiated.

5. If the purchased product fails in the quality check, the refund procedure will not be initiated further.

6. The maximum amount of INR 160 will be refunded for each product if the customer sends the product using any courier service.

7. To ensure the highest safety and hygiene standards, we do not accept return request on masks.

8. Please ensure that Elleven product is handed over to the logistics partner as TCNS will not be responsible in case wrong/different brand product is given and we will not be able to return the same.